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About
Whether you’re a newcomer to event planning or a non-profit needing support, let us be your guide.
Contact Info
4501 Ride Street
Bakersfield, CA 93313
Phone: (661) 831-7368
Fax: (661) 243-8707
Placing An Order
How do I place an order?
We are happy to take your order over the telephone, in the store, or via email. You can also start this process now by creating a quote online. A deposit and signed contracts are required to reserve the rentals.
Can I make changes to my order?
Of course! We understand that changes are needed while planning your event. Once you place your order, you will be given a cancellation schedule for your rentals. We do ask that all changes or guests counts are given within 8 days of your rental orders scheduled delivery or customer pick-up date.
How far in advance do I need to place an order?
Once you know your needs, we strongly recommend reserving the items to ensure availability for your event. Final item counts can always be adjusted up to eight days prior to delivery or customer pick up.
What is the difference between a quote and a reservation?
Reservations are an order confirmed with a deposit and signed documents. A quote is simply a price estimate before you confirm your order and turn it into a reservation.
Is there an order minimum?
No, you we do not have a minimum amount your can rent, unless the item is pre-pack in a quantity greater than one.
What is your payment policy?
A 50% deposit that is applied to your grand total is required to officially reserve your items. The remaining balance is due 7 days before delivery or will call.
Do I need an appointment to visit your showroom?
Appointments are not necessary to visit the showroom, however, they are welcomed so we can offer you our full attention.
Do you charge sales tax?
Not on rentals, only on purchase items.
Delivery / Pick-up / Will Call
Can you deliver my items?
Yes. We offer a delivery service or you may visit us at our warehouse to pick up the rented items. Delivery service includes transport and unloading/loading of items at a ground level location within 100’ of the back of our truck. There may be additional charges for transporting our equipment across rough terrain, stairs, elevators, steep inclines or descents, or distances greater than 100’ from the back of the truck. Please remember that responsibility for all equipment remains with the customer from the time of delivery until the time of pick up. Please be sure to keep items secured and protected from the elements.
Can I specify a delivery and pick-up time for my rentals?
We offer morning or afternoon delivery or pick-up times at no additional charge. Morning or afternoon time windows are subject to availability and often sell out and are not guaranteed. Specific, guaranteed or after-hours delivery and/or pick-up times are available for an additional fee.
Is there a minimum for deliveries?
Yes, We have a $150 minimum rental order (in products, delivery and fees not included).
Can I pick-up my rentals instead of having it delivered?
Of course, we even recommend it for small or last minute orders! With the exception of items that need professional installation.
Do I need to count and/or test the items upon arrival?
We highly encourage all of our clients to count their items and test all equipment upon arrival or customer pick-up to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call so we can remedy any issues. If we are not contacted PRIOR to the event about inaccurate counts or non-functioning items then all counts are considered to be correct, and all items are considered to be working.
Do I need to be present for delivery or pick-up?
To ensure proper placement and delivery of rental items, we highly encourage someone to be present for both the delivery and pick-up. We understand people are busy, if someone cannot be onsite for the delivery or pick-up, please let your Event Consultant know so we can obtain the proper permission to enter your location without your presence.
Set-Up & Returns or Rentals
What are the delivery fees?
Standard delivery fees include a flat fee and mileage. The mileage charge is based on the distance from our warehouse to your location. All deliveries include a distance of 100ft from where the truck can park to the drop off area. Deliveries do not include changes in elevation such as elevators, stairs, or steep inclines or descents. Please ask an Event Consultant for clarification at the time you request a quote.
Can you set-up my rental items?
Some rentals require set-up by our team and will be included in the rental cost (tents, dancefloors, and stages). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.
Can I rent a tents, staging or dance floors and set them up myself?
Unfortunately no. We require that our tents, staging and dance floors be installed by our professional installation crews who are trained to safely and securely set this equipment.
What are your customer pick-up hours?
Customer pick up hours are Monday through Friday 9am – 4pm. We are closed for customer pickup on Saturday and Sunday. If you wish to pick up outside of these hours, it is possible for an additional fee.
What is expected upon pick-up of the rentals after an event?
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked like delivered and all dishware should be wiped free of food debris and liquid then placed in the crates in which they came. Linens should be shaken free of debris, dry and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
Do you have instructions for the equipment I rent?
We will be happy to instruct you on the use of our equipment. Many of our rental items also include instructions for ease of use. Written instructions and instructional videos are available here on our website. Ask your Event Consultant for details.
What do I do if an item I rent doesn’t work?
Although we test every piece of electrical/gas equipment before it leaves the warehouse, there are times when a problem may arise. It is the customer’s responsibility to notify the staff at WL of their problem immediately. If you have a problem after hours please call our office number at 661-831-7368 and press 1 for the after hours voicemail. Leave a message and someone will get back to you. We will make every effort to replace or repair the equipment. If we are not notified of the problem when it occurs, we will be unable to adjust your bill after the fact.
If I rent an item that I do not use, do I still get charged?
Yes. When a customer rents an item from us, it removes that item from our inventory, making it unavailable for us to rent it to another customer.
Will I be charged for missing items?
Please take all necessary precautions to avoid loss of equipment. All missing items, due to theft or otherwise, will be subject to charge for replacement cost. WL counts larger items at the pickup location and smaller items at our warehouse. You will be billed for any missing items when we close your contract. You will be immediately notified by email as to what is missing and what you have been charged for the replacements. You will be given 14 days from the date of the charge to return the missing items for a full refund.
Other Questions
Does WL provide wedding/event coordination services?
Yes and no. We will provide you with our expertise to guide you in your selection of our rental products and services to fit the location of your choice. We will provide necessary rentals for your caterer, florist, and band, but we will not coordinate between all of these entities. We will only coordinate our product.
Will you make custom product for my event?
Yes, we have a full time wood shop and sewing department to fabricate custom items. Please let your Event Consultants know your wish list and we can provide a quote.
Will you match the price of another company?
We will match the price of an identical product with a written quote from another company with a store front (tents excluded). Simply bring the written quote into the store or email it to one of our Event Rental Consultants and we can match the price for an identical product
My non-profit is holding an event. Will you give me free rentals?
Unfortunately, no. Rentals are a very labor intensive process. If your organization wishes to be considered for a charitable donation, please submit a Donation/Sponsorship request form. You may ask your Event Consultant for the form. Please email the completed form to [email protected]. Once we receive the completed form, we will review the request and our charitable donation budget. Please be aware that because of the nature of our business, we are always being asked to discount or donate our services, so we are forced to put budgetary restrictions on our donations.
Rental Information
Delivery/Pick-Up Information
Rates for rental delivery and pick-up will be quoted upon request and are calculated with a flat fee and mileage. The mileage fee is calculated one way from our warehouse to your delivery location. Standard delivery and pick-up include product placement within 100ft from where the truck can park and is ground level. If there are stairs, elevators, sand, gravel, obstacles, steep inclines or descents, or is further than 100ft from the back of our truck, this may interfere with our crew’s ability to deliver or pick-up items with the use of our dollies or carts and there may be additional fees assessed. WL must be informed PRIOR to delivery if any of these hindrances exist so we can plan our times accordingly.
For pick-up, all rentals should be placed in the same location as they were delivered. Tables and chairs should be knocked down and restacked in the same manner they were received. All dishware should be wiped free of food debris and liquid then placed in the crates in which they came. Linens should be shaken free of debris, dry and placed in the provided laundry bags (unless set-up and breakdown of certain rentals have been arranged in advance). Do not place linens in plastic garbage bags, is will cause mildew and can accidentally be thrown away.
For your convenience we will gladly deliver your order one or two days before your event (as long as the items are available) at no additional charge to you. Deliveries are usually made Monday through Friday between 7am and 5pm. However, during our busy season, we may start deliveries before 7am and continue until all scheduled deliveries are completed. We will make every attempt to notify you if your delivery will be running late. If you need to have a specific delivery or pick-up time or need after hours service, please notify our staff in advance, extra charges will apply. We will pick up your order one or two days after your event, unless it is a Saturday, Sunday or a Holiday, in which case it will be picked up on the following day.
You will be notified by email or text two days prior to your delivery date an approximate time window. All timing given is approximate, it can be extended or delayed due to deliveries/pick-ups prior to your delivery/pick-up that cause delays. We will try and notify you of any delay. All deliveries and pick-ups will receive a text or call 15 to 30 minutes before arrival.
Reservations
A 50% deposit that applies to your grand total is required to reserve items. Reservations are accepted via phone, e-mail, online or in person. Credit cards (Visa, MasterCard, and Discover) are accepted over the phone for your convenience or we can provide an online link. We also accept cash and checks. Checks will only be accepted 10 days prior to your delivery/will call date. Reservations will not be made until we receive your deposit. Once the deposit is received, this guarantees that your order will be held exclusively for you. If you have a billable account a deposit is not required. All orders require a credit card to be placed on file in lieu of a deposit.
You will receive a final confirmation email/text 10 days prior to your delivery/customer will call date asking that you confirm all items on your order. We ask that your final counts and order confirmation be completed 8 days prior to your delivery/will call date as well as the final payment will be charged to your card (if not already paid in full). If changes are made to order less than 8 days prior, additional fees may be assessed.
Cancellations
There is a 15% cancellation fee of total order on all confirmed orders.
A 50% cancellation fee of total order for cancellations within 8-30 days of delivery or will call date.
A 75% cancellation fee of total order for cancellations within 3-7 days of delivery or will call date.
No refund will be issued on cancellations within 48 hours of delivery or will call date.
Cleaning
Glassware, dishes and flatware need to returned to us rinsed free of food and debris. They also need to be returned in the boxes or crates that they arrived in. A 40% cleaning fee will be charged on these items if they are left dirty. Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them. Please use linen bags provided to store linen. Clients will be charged for any mildew on linens stored in plastic bags.